Help & tutorials
Get the most out of SherpaPost
Short, practical guides. No fluff.
Image & video file sizes
Per-file caps depend on your plan — from 35 MB on Free up to 500 MB on ACA Laboratory. SherpaPost auto-resizes large photos on upload, so the cap mostly matters for video.
See the full breakdown, plus reference tables for typical image and reel file sizes, in the media sizing guide.
- Images: export from Canva or Photoshop as JPEG at quality ~80, or run a PNG through Squoosh.
- Videos: compress with HandBrake (free) using the "Social 30 FPS" preset, or trim the clip down in Canva / CapCut before exporting.
- Delete old drafts from your dashboard to free up storage — removing a draft also removes its media.
What "Enhance with AI" actually does
Enhance with AI rewrites the text of your post into three variations — Polished, Engaging, and Creative — that respect each platform's character limit. It does not generate or edit images or video, and it doesn't post on your behalf.
Free accounts get 30 enhances per month. Pro gets 150 per month, Pro+ gets 400 per month, and ACA Laboratory members get 500 per month. The counter resets on the 1st of each month. Browsing previews, switching formats, and saving drafts are all unlimited and don't touch your AI quota.
Previews vs. publishing
SherpaPost is a preview & composition tool. You write once, see exactly how your post will look on Instagram, Facebook, LinkedIn, X, Threads, and Pinterest, then copy the caption and download the media to post from each app yourself.
We're intentionally not a scheduler today — that would mean uploading large video files through us on every send, which would push the cost (and your price) up. If you want one-click cross-posting later, vote for it via email.
FAQ
What does ACA mean? Is it the same as Attract → Convert → Activate?+
ACA has two layers, and they work together:
- Authentic Content Architecture — the voice and rulebook. Built on "Show, Don't Analyze" and Sensory Anchors (the specific sights, sounds, and feelings of a real moment). It's what stops your posts from sounding like generic AI or a pushy pitch.
- Attract → Convert → Activate — the workflow. The three-step funnel that applies the Architecture in the real world: the Cold Reel (Attract), the Warm Post (Convert), and the Story Activator (Activate).
Architecture is HOW you must speak. Attract → Convert → Activate is WHEN and WHERE you speak it.
Does SherpaPost post to social media for me?+
No. SherpaPost shows you exactly how the post will look on each platform and lets you copy the caption and download the media. You publish from each app (or its web composer) yourself. This keeps your accounts safe and keeps SherpaPost fast and cheap.
Why a 10 MB image / 100 MB video limit?+
Those sizes are well above what Instagram, Facebook, LinkedIn, X, Threads, and Pinterest need for a great-looking post — they all re-compress your media anyway. Keeping caps reasonable means uploads stay fast and your 500 MB storage lasts a long time.
What counts toward my monthly AI enhances?+
Only clicks of the "Enhance with AI" button. Previews, drafts, format switching, character counters, and link previews are all unlimited and free on every plan.
How do I free up storage?+
Open your dashboard, delete drafts you no longer need, and their attached media is removed along with them.
How do upgrades, downgrades, and cancelling work?+
Everything happens on the pricing page while signed in.
- Upgrade (Pro → Pro+, Pro → ACA Laboratory, etc.): switches right away. Stripe charges a pro-rated amount for the rest of your current billing period and your renewal date stays the same.
- Downgrade to a cheaper paid plan: scheduled for the end of your current billing period. You keep your current plan until then — no refund, no surprise charge.
- Downgrade to Free (cancel): same idea — your paid plan stays active until the end of the period you've already paid for, then you move to Free. You can re-subscribe any time.
- On a complimentary plan? Upgrading starts a fresh paid subscription today and your complimentary access ends at the same moment, so you never pay twice.
Use Manage billing on the Dashboard to update your card, see invoices, or check your renewal date.
Can I get a refund?+
All plans are month-to-month. You can cancel any time from the Billing page — your plan stays active until the end of the period you already paid for, and you won't be charged again.
We don't issue refunds for time you've already had access to. The Free plan lets you try SherpaPost in full before you upgrade, so you can decide without paying. If you sign up directly on a paid plan, you're choosing to skip that trial step.
Questions? Email support@sherpapost.app — we read every message.
How do I delete my account?+
Self-serve account deletion is coming. For now, email support@sherpapost.app from the address you signed up with and ask us to delete your account. We'll cancel any active subscription, delete your drafts and uploaded media, and remove your profile within a few business days.
If you only want to stop being charged, you don't need to delete the account — downgrade to Free from the pricing page and your data stays put on the Free plan.
Still stuck?
Email support@sherpapost.app with a screenshot and we'll get back to you within one business day.
